The case studies below provide you with an opportunity to critically analyze events that are taking place in real-life businesses. This helps to develop your critical thinking and research skills as you research each of these scenarios. You will review each case study, and provide a thorough analysis of each that demonstrates critical thinking and application of the concepts presented in Units I and II.
In Chapter 1 of your eTextbook, read the case study “UPS Competes Globally with Information Technology,” and write an analysis that addresses the following:
o How does UPS use information systems technology to achieve its strategic goals of being more efficient and customer oriented?
o What would happen if the automated package tracking system was not available?
o Discuss how globalization has “flattened” the world.
In Chapter 2 of your eTextbook, read the case study “The City of Mississauga Goes Digital” and write an analysis that addresses the following:
o Describe the problems the City of Mississauga hoped to address using digital technology.
o What technologies did Mississauga employ for a solution? Describe each of these technologies and the role each played in a solution.
o What management, organization, and technology issues did the City of Mississauga have to address in developing a solution?
o How did the technologies in this case improve operations and decision making at the City of Mississauga?
In Chapter 3 of your eTextbook, read the case study “Shipping Wars,” and write an analysis that addresses the following:
o Why is shipping so important for e-commerce? Explain your answer.
o Compare the shipping strategies of Amazon, FedEx, and UPS? How are they related to each company’s business model?
o Will FedEx succeed in its push into ground shipping? Why, or why not?
In Chapter 4 of your eTextbook, read the case study “Your Smartphone: Big Brother’s Best Friend” and write an analysis that addresses the following:
o Describe how new technology trends may cause ethical dilemmas.
o Discuss at least one ethical, social, and political issue raised by embedded cyber connections in smart devices.
o Discuss how big data analytics are being applied to all of the data generated by smart vehicles and other smart devices.
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