What do you say to your staff if you proceed with the manager's request?

In the real world, you may be asked to take a position or implement a plan that goes against your ethical views. Watch this video and then answer the following questions.
You are attending a training session at work on ethics. You take your supervisory role seriously and have made tough decisions in the past to comply with your manager’s instructions, which included asking staff to “upsell” during customer service calls, holding staff accountable for their performance numbers, and firing non-performers. While at this ethics session, you have started wondering about ethical behavior. You want to do the right thing but are not sure what that is. Your manager has just asked you to handle customer service calls regarding a programming bug without admitting the existence of the bug. The bug will be fixed in two days with a system upgrade without any admissions. If calls are received in the next two days, you are instructed to tell staff to suggest that it is a user error or conflicts with other software or hardware programs. You are leaving the company in two weeks for a big promotion in a subsidiary for which your manager has provided you with a stellar reference.

Answer the following questions:

How do you handle this request with your manager?
What do you say to your staff if you proceed with the manager’s request?
What is the company’s obligation to not set unreasonable goals?
What “rights” do customers have about sales or problems with goods?
Think of a time when you have dealt with a similar situation. Explain the situation and what you did. Do you wish you had handled it differently? If so, how?