Why do relationship conflicts (as opposed to task or process conflicts) potentially lead to the most dysfunctional and harmful outcomes? Explain your answer.
Of the five conflict management strategies, which do you believe are most likely to occur in a conflict between two unequal parties (a manager and employee, a board of directors and its CEO, or a large company and a small supplier)? Which do you believe are most likely to occur in a conflict between two equal parties (similarly sized companies, team members, or department heads)? Explain your reasoning.
Consider a time that you managed conflict through avoidance. What did you actually avoid by putting off and waiting to deal with the conflict? Did avoidance make the conflict situation better? Why or why not? What types of conflict situations are best addressed through avoidance? Explain your answer.
Discuss the integrative bargaining strategies used in the case negotiation discussed in the previous section. Which of the four strategies (separate the people from the problem; focus on interests, not positions; generate a variety of possibilities; insist on some fair standard) were used?
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